FAQs

  • Where can I shop your items?

    We offer in-person shopping through The Painted Tree’s Raleigh location. The address is: 7444 Creedmoor Road, Raleigh, NC. We are located near the bathrooms in booth T9. You can check our Where to Find Us page for other in-person shopping options.

  • Do you accept returns, exchanges, or refunds?

    The Painted Tree may offer store credit or refund but items must be returned/exchanged within 10 days of purchase. You will need to contact an Employee for additional questions. Once an item has been purchased through The Painted Tree, Florellie is no longer responsible for that item.

    If you purchased an item at one of our markets, we are also unable to accept returns or exchanges on those items. We are not able to issue refunds.

    If you are truly unhappy with your purchase, please reach out on our Get In Touch page so we can better assist.

  • Can I shop your items online?

    We do not sell items through our website or social media platforms. We sell through the Painted Tree’s Raleigh location or various markets. All our in-person events can be found on our Where to Find Us page!

  • What is the Painted Tree?

    An Etsy marketplace and Pinterest catalog come to life, Painted Tree Boutiques is a retail shopping experience specializing in gifts, home decor, and boutique clothing while empowering thousands of people to live out their entrepreneurial dreams.

    Florellie is located within the Raleigh Painted Tree’s location. The address is 7444 Creedmoor Road, Raleigh NC. We are in booth T9 near the restrooms.

  • How can I find your booth at the Painted Tree?

    Florellie is located at T9 within The Painted Tree. Upon entering the store, you will walk directly to the right and go all the way down until you see “Juniper Lane”. Then you will walk all the way down “Juniper Lane” towards the restrooms. We are located near the restrooms and our booth has a lovely white Florellie sign!

    Feel free to ask a staff member for directions or look for our unique signage to guide you to our section. You can also check our social media for updates and photos showcasing our booth!

Privacy Policy - Florellie

At Florellie, we respect and value your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or subscribe to our newsletter. Please note that we do not collect personal information through transactions or purchases, as our store operates exclusively in person at The Painted Tree in Raleigh.

1. Information We Collect

We only collect personal information when you provide it voluntarily. This may include:

  • Newsletter Subscriptions: If you subscribe to our newsletter, we collect your email address to send you updates, promotions, and information about our products and store events.

  • Contact Information: If you contact us via our website, we may collect your name, email address, and any other information you provide in your message, such as questions or feedback.

We do not collect or store personal information related to any in-store transactions at The Painted Tree, as all purchases are processed by The Painted Tree itself.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To communicate with you: If you have subscribed to our newsletter or contacted us via our website, we may use your email to send you updates, promotions, or responses to inquiries.

  • To improve our services: Your feedback and questions help us enhance our customer experience and improve the content on our website.

3. How We Protect Your Information

We take your privacy seriously and implement security measures to safeguard your information. We use secure methods to store and process the information you share with us, such as encryption for email communications. However, please note that we do not store payment or transaction information since all sales transactions are handled directly by The Painted Tree.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We will never share your personal information except in the following cases:

  • With trusted service providers (e.g., email marketing platforms) who assist in managing our communications. These providers are required to protect your information and may only use it for the purpose of delivering our services.

  • If required by law, such as complying with legal obligations or protecting our rights.

5. Cookies

Our website uses cookies to enhance your browsing experience. These cookies help us track user interactions with the website and allow us to improve the functionality of our site. You can control cookie settings through your browser, but please note that disabling cookies may affect some of the website features.

6. Your Rights

You have the right to:

  • Access the personal information we have collected about you (if any).

  • Request correction or deletion of your personal information.

  • Opt-out of receiving marketing emails or newsletters at any time by clicking the "unsubscribe" link at the bottom of our emails or contacting us directly.

If you wish to exercise any of these rights, please reach out to us at [email@example.com].

7. Third-Party Links

Our website may contain links to third-party sites, such as social media platforms or external resources. Please note that we are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

8. Changes to This Privacy Policy

Florellie reserves the right to update or modify this Privacy Policy at any time. If we make significant changes, we will notify you by updating the "Effective Date" above. We encourage you to periodically review this policy to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

  • Email: sammyjo@florellie.com

Effective date: March 20, 2025